Richard Stabbins

Executive Director @The Citation Group

Windsor, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2025 — Present

Executive Director @The Citation Group

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EDUCATION

N/A

Wharton Executive Education

Global C-Suite Programme

1996 — 1997

Oxford Brookes University

Diploma, Management Studies

2012 — 2015

University of South Wales

MSc , Leadership & Management

1999 — 2000

London Business School

Post Grad Diploma in Marketing, Business Administration & Management

SKILLS

LeadershipCall CenterVendor ManagementProject DeliveryAccount ManagementChange ManagementCustomer RelationsOutsourcingProgram ManagementCoachingOperations ManagementNegotiationContact CentersManagementTeam BuildingAirlinesCustomer SatisfactionNew Business DevelopmentBudgetsPerformance ManagementCrmStrategyStrategic PlanningCall CentersBusiness DevelopmentBusiness TransformationCustomer RetentionBusiness Process ImprovementService DeliveryCustomer ServiceBusiness AnalysisProcess ImprovementSalesStakeholder ManagementTeam LeadershipRisk ManagementTeam ManagementTravel ManagementCustomer ExperienceContract Negotiation

ABOUT RICHARD STABBINS

I am an experienced senior leader with an extensive background in operations, business development, technology and customer service delivery. I have been fortunate to gain experience across a number of diverse sectors and also have international experience having managed teams in EMEA, USA and Asia. I have an outstanding record delivering transformational change programs, optimising operations and maximising revenue streams. Most recently I have been leading, inspiring and motivating a team of 1200 across the UK at American Express Global Business Travel. My areas of expertise include: • Leadership and team building • Communication & employee engagement• Global operations management • P+L management & financial accountability• Complex change programme management • Regulated environments• Outsourcing supplier management • Mergers & technology integration• Strategy planning & implementation • Problem solving & process improvement• Organisational development • Strategic client account management

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Richard Stabbins — Executive Director at The Citation Group in Windsor, GB | Unifers