Richard Gumbley
Customer Success Manager @SailPoint
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WORK HISTORY
Customer Success Manager @SailPoint
In my role, I work to secure the best outcomes for my customers on their identity security journey with SailPoint. This role focuses on being a proactive, strategic advisor to both Enterprise and Strategic customers within EMEA, helping them achieve valuable, verifiable outcomes using SailPoint SaaS and On-Prem solutions.My Key Responsibilities include: Own and manage end-to-end post-sales relationships with Enterprise and Strategic customers, ensuring successful adoption, retention, and growth across complex accounts. Act as a trusted advisor to customers, aligning Identity Security solutions to business objectives and driving measurable outcomes. Coordinate cross-functional teams—including Professional Services, Support, Product Management, and Sales—to advocate for customer needs and ensure seamless delivery of our solutions. Drive customer advocacy by nurturing long-term relationships, resulting in increased amount of referenceable customers, industry reviews and case study participation. Leverage data analytics and reporting to inform decision-making and demonstrate value realisation to senior/C-suite customer stakeholders. Help onboard new CSMs in our buddy programme, delivering knowledge-sharing sessions and tailored enablement plans to accelerate learning and ensure consistency in customer engagement.
EDUCATION
Sheffield Hallam University
Bachelor’s Degree, BA (Hons) Politics
ABOUT RICHARD GUMBLEY
Professional with over 10 years experience working at the worlds largest and most innovative companies.
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