Richard Okeeffe
Manager, Content Delivery (Americas & Eu) @Amazon
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WORK HISTORY
Manager, Content Delivery (Americas & Eu) @Amazon
I lead a multi-language function with responsibility for high-quality content outputs across multiple languages and platforms.* Delivery, management and maintenance of all Amazon consumer Help and Knowledge Center content across both the Americas (US, Canada, Mexico, Brazil) and the EU region (11 market places including Ireland from 2025, and 11 languages including UK English)* Leading a team of people managers and individual Content Developers throughout US and EU * Meeting enterprise goals (efficiency, Content governance, Privacy, contact reduction)* Supporting full migration of all content to new platforms and ensuring team\'s training needs are met* Working on content experimentation program to continuously raise the bar on customer experience * Driving prioritisation goals to better serve customers\' expectations * Escalation management * Hiring, mentoring and developing career paths
EDUCATION
The University of Manchester
Bachelor of Arts, French Studies
The University of Manchester
BA Hons, French and Russian
SKILLS
ABOUT RICHARD OKEEFFE
I am a global content operations leader with 20+ years’ experience driving multilingual content strategy and high-quality localization services across the Americas, EU, and APAC. I specialise in leading large cross-regional teams to deliver high-quality content at scale, transforming operational processes, and elevating enterprise content governance.At Amazon, I lead Content Delivery for Customer Services across 15+ markets and 11 languages, managing teams across US and EU. My work focuses on ensuring operational excellence, continuous improvement of CX, content platform migration, and aligning teams to enterprise-level efficiency, privacy and governance targets.My background includes working as Regional VP APAC at SDL, where I managed a $15M budget, oversaw 45 PMs across four Asian markets, and implemented structural changes that reduced costs and increased employee satisfaction. Across previous roles in EQHO and Andovar I have built and led global teams, driven double-digit percentage revenue growth, and delivered enterprise-level multilingual content solutions for major international brands.My happy place is at the intersection of culture, content, and technology. I build teams, systems and processes that bring customers closer to the brands they trust.
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