Richard Kelly

Technical Adoption Manager @Vmware

As a Technical Adoption Manager, I serve as a trusted advisor to enterprise customers, helping them onboard, adopt, and realize value from VMware by Broadcom’s technology portfolio. My role combines technical expertise, strategic guidance, and customer success focus to ensure organisation\'s achieve their business objectives through technology.Key responsibilities & impact: • Partner with strategic customers to create and execute Success Plans aligned to business goals and desired outcomes. • Deliver technology roadmaps, assessments, and best-practice reviews to accelerate adoption and optimize operations. • Provide solution guidance and technical workshops to drive performance improvements, cost savings, and risk reduction. • Build strong, long-term relationships with executive and technical stakeholders to connect technology adoption with measurable business impact. • Act as the voice of the customer providing feedback to Product Management and Engineering to improve solutions and remove adoption blockers. • Collaborate with internal teams across Customer Success, Professional Services, Education, and Sales to ensure a unified customer experience.Highlights: • Guided enterprise customers through rapid deployment and adoption of VMware technologies. • Helped organizations define long-term IT strategies tied to business outcomes. • Supported ongoing customer growth through structured quarterly training, certifications, and continuous improvement initiatives.