Richard Gould
Principal Service Manager @Roc Technologies
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WORK HISTORY
Principal Service Manager @Roc Technologies
Reading, GB
Develop and nurture strategic customer relationships, enhancing long-term satisfaction and retention. • Lead cross-functional teams to shape scalable service strategies and continuous improvement initiatives. • Drive customer advocacy and value realisation, identifying growth opportunities that align with customer needs. • Ensure efficient management of services delivered, consistently meeting contractual obligations and customer expectations.
EDUCATION
Amersham & Wycombe College
BTEC National Diploma, Business and Finance
SKILLS
ABOUT RICHARD GOULD
With a profound focus on IT service delivery and customer satisfaction, our team at Atos thrived under my leadership as a Client Delivery Executive. We excelled in managing complex IT landscapes across the EMEA region, ensuring that over end users in 30 sites consistently receive top-tier support. This dedication solidified our reputation for operational excellence and adherence to stringent SLAs.My previous role encompassed vigorous vendor management, where collaboration with a network of third-party providers was critical to our success. Technical support and budgeting were part of the core competencies that have been honed in this environment, allowing us to deliver business-critical IT services effectively. The goal was always to achieve positive financial outcomes and elevate customer experiences, a mission that continues to drive my efforts forward today.
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