Richard Brownson

Emea Central Engineering Technical Support Manager @Park Place Technologies

Coventry, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2018 — Present

Emea Central Engineering Technical Support Manager @Park Place Technologies

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Birmingham, GB

Park Place Technologies I am head of the EMEA Network Technical Support team for Advance Engineering. My team is split between the UK and the Netherlands, managing all 3rd level TAC support escalations regarding hardware faults to technical support analysis supporting our global customers in a follow the sun model. A key stakeholder delivering new products into our support model and managing business partners. Provide pre-sale support for sales team for new and existing customers to help deliver our variety support features for customers infrastructure estates

SKILLS

WanManaged ServicesEigrpCisco RoutersVpnJuniper TechnologiesFirewallsNetwork SecurityTelecommunicationsMarconiNetwork EngineeringJuniperWide Area Network (Wan)Cisco TechnologiesSdhNetwork DesignIT Service ManagementCisco Systems ProductsCisco NexusSwitchesVirtual Private Network (Vpn)ItilOutsourcingHuawei M2000NetworkingCheckpoint SecurityRoutingData CenterCisco SecurityService DeliveryBgpIT ManagementDwdmAlcatelCcnp

ABOUT RICHARD BROWNSON

Easy to approach experienced and innovative senior manager. A high-energy leader with…

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Richard Brownson — Emea Central Engineering Technical Support Manager at Park Place Technologies in Coventry, GB | Unifers