Rofkens Petit-Homme

Field Engineer Ii @Park Place Technologies

Los Angeles, CA, US

Client Relationship Management: Retained 90% of client base by providing continuous onsite technical support (troubleshooting, hardware repairs, and security issues); drove incremental $40K in monthly sales by encouraging clients to sign up for IT insurance.Regulatory Compliance: Obtained security-level clearance to serve as primary Managed Service Provider to largest medical, manufacturing, and technology clients (Boeing, Dell, Goldman Sachs, Kaiser, Aecom); analyzed 100+ server logs to source parts, power supply failures, and system board replacements; improved company operations and adherence to internal compliance requirements.Leadership: Directed a team of 12 to manage onsite installation, equipment upgrades, and migration to cloud services; diagnosed and resolved hardware and software issues; increased worker productivity by up to 45% and consistently earned 100% in customer satisfaction ratings.Vendor Management: Led onsite teams and leveraged third-party tools (Power BI, Concur, ServiceNOW) in troubleshooting complex hardware and systems configuration issues, resolving mismatched equipment, service schedule changes, or unexpected outages; restored functionality and ensuring minimal downtime, which enabled clients to resume operations within hours.

Valencia College

Associate's degree

University of Central Florida

BA, Business Administration and Management, General