Richa Sharma

Account Manager @Ericsson

Mississauga, ON, CA

Providing end-to-end sales support through entire sales cycle to all business area-BNEW, BACS and BTEB which includes quote preparation, estimated cost analysis and presales support.• Maintained positive client relationships by offering prompt responses to inquiries and reliable solutions to sales and delivery issues.• Manage internal resources to deliver efficient and effective end to end solutions allowing seamless transition from sales to operations.• Responsibility includes customer engagements, financial reconciliations, manage relationship strategy -account plan and drive innovation by creation or adoption.• Identified inefficiencies in the sales process and introduced procedures to reduce errors internally and improve lead time for customers.• Managing team of co-op students, as part of business support group.

Govt. Engineering collage Bilaspur

B.E, Electronics and Telecommunication

Amity University

MBA, Marketing