Rich McDonald
Client Solutions Manager @SHI International Corp.
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WORK HISTORY
Client Solutions Manager @SHI International Corp.
Somerset, NJ, US
Supported enterprise clients in collaboration with field sales teams to enhance service delivery. • Delivered competitive IT quotes and managed global account renewals for a leading pharmaceutical client in EMEA. • Acted as the sole support contact, ensuring client satisfaction and account growth through daily CRM management. • Recognized for customer excellence through positive client testimonials, reflecting commitment to service quality.
EDUCATION
Rutgers University
Bachelor of Arts - BA, English Major
Sacred Heart University
Business, Management, Marketing, and Related Support Services
ABOUT RICH MCDONALD
As a Client Solutions Manager at SHI International Corp. I collaborate with field sales teams to deliver competitive IT solutions and manage global account renewals for enterprise clients. I serve as the primary support contact, maintaining client satisfaction through proactive CRM management and ensuring service quality. Holding a BA in English from Rutgers University, I bring strong communication skills to my role, enabling effective client relationships. My professional values center on enhancing customer experiences and providing tailored solutions that meet diverse IT needs.
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