Chenille Kendrick

Microsoft Customer Success Manager @SHI International Corp.

Austin, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Microsoft Customer Success Manager @SHI International Corp.

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Build a partnership with customers by conducting regular check-ins, business reviews, and strategic planning sessions-Manage Microsoft agreement renewals and yearly financial true ups. Ensure strong renewal readiness and account stability-Monitor customer health, sentiment, and product usage patterns-Trusted advisor on the best Microsoft products, solutions, and licenses-Partner with inside sales teams and Microsoft direct team to identify upsell opportunities-Work with customers to determine ideal business outcomes and increase adoption by positioning SHI’s professional and managed service offerings-Advise customers on the latest Microsoft updates and how this impacts their business objectives-Compose and deliver polished presentations.

EDUCATION

2002 — 2007

Texas State University

Bachelor of Business Administration (BBA)

SKILLS

HospitalityHotelsEvent ManagementMeeting PlanningHospitality ManagementEvent PlanningHospitality IndustryHotel ManagementBanquet OperationsFood & BeverageDelphiCustomer ServiceSalesMenu DevelopmentOperaMenu PlanningMarketingCorporate EventsCateringBanquets

ABOUT CHENILLE KENDRICK

Dynamic, results-driven professional with 6+ years in tech sales and 8+ years experience in event planning. Proven track record of cultivating strong client relationships, and adept at collaborating with multiple teams. Eager to apply my expertise and enthusiasm to the success of my customers.

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