Ricardo Leon Castelan
Samsung 837 Care Specialist @2020 Companies
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WORK HISTORY
Samsung 837 Care Specialist @2020 Companies
New York, NY, US
Provided exceptional technical support for Samsung hardware and software, actively documenting customer issues to ensure a seamless and personalized experience•Offered timely check-in assistance and addressed customer concerns, resulting in enhanced engagements and a heightened level of service• Implemented customer-centric strategies resulting in a 35% increase in customer satisfaction, establishing strong rapport and fostering long-term relationships with returning guests. Employed active listening, problem-solving, and empathy to understand and fulfill their needs, ensuring a personalized and exceptional experience•Collaborated cross-functionally to develop comprehensive internal documentation highlighting troubleshooting updates, service changes, and upcoming events. This initiative aimed to increase customer awareness and empower the team
EDUCATION
John Jay College (CUNY)
Bachelor of Applied Science - BASc, Computer Science
Borough of Manhattan Community College
Associate’s Degree, Computer Science
ABOUT RICARDO LEON CASTELAN
Highly motivated and dedicated professional with a demonstrated commitment to excellence. Graduated with a degree in Computer Science and Information Systems, equipped with a strong work ethic, exceptional time management, and organizational skills. Successfully balanced a full-time job while completing coursework, showcasing a proactive approach to multitasking and prioritization. Skilled in interpersonal communication and adept at building rapport, fostering effective teamwork and collaboration. Currently seeking an exciting opportunity to apply my knowledge and skills in a corporate or startup environment. Eager to gain valuable industry experience and contribute to the growth and success of a forward-thinking organization. Passionate about the ever-evolving field of technology and enthusiastic about taking on new challenges and innovations.
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