Christopher Shavuo

Sales Specialist @2020 Companies

NY, US

Delivered personalized customer service by greeting visitors, identifying needs, and directing repair cases to the service queue while clearly communicating wait times.• Troubleshot device issues to resolve problems quickly, minimizing unnecessary repairs and improving customer satisfaction.• Drove sales by guiding customers through new phone purchases, trade-ins, and financing options while highlighting promotions and bundled deals.• Increased store revenue by cross-selling Samsung products, including tablets, laptops, wearables, and insurance plans.• Enhanced customer loyalty by supporting data transfers, device setup, and onboarding for a seamless experience.• Partnered with back-of-house staff to ensure timely product availability and collaborated with repair teams to confirm part inventory and expedite service.