Ricardo Zamora
Account Manager @Ramsey Industries
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WORK HISTORY
Account Manager @Ramsey Industries
Olathe, KS, US
Responsible for maintaining client accounts and serving as our main point of contact. Maintains accurate client records, keeping track of any contract updates and renewals.Essential Duties and Responsibilities – includes the following, but others may be assigned • Serve as the main point of contact in all matters related to client concerns and needs.• Build and strengthen client relationships to achieve long-term partnerships. • Maintain accurate client records, keeping track of any contract updates and renewals.• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.• Handle inquiries and requests from customers and address their needs.• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.• Meet regularly with other team members to discuss progress and find new ways to improve business.• Generate progress reports for clients and senior leaders within the organization.• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
EDUCATION
Northwood University
Bachelor's degree, Business Administration and Management, General
ABOUT RICARDO ZAMORA
US Army VeteranA diligent and motivated worker, open to developing skills, learning, and generating new ideas. Possess a background in marketing and business management and can effectively implement these skills. Works well within a team; organized, able to coordinate, and keep to a schedule.
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