Ricardo Serrano Trejo

Ops Director @Onest Smartlogistics

Mexico City, MX

As Director of Operations at a 3PL logistics provider, I lead the planning, execution, and optimization of end-to-end processes that connect our clients with their final consumers. My role focuses on ensuring operational efficiency, meeting key performance indicators, and maintaining service excellence while managing multidisciplinary teams across warehousing, transportation, distribution, and customer service.I drive a culture of continuous improvement, data-based decision-making, and operational excellence by analyzing performance and financial metrics to optimize resources, control costs, and enhance profitability. I also maintain close relationships with strategic clients, ensuring that each logistics solution aligns with their business objectives and strengthens their supply chain performance.Additionally, I oversee the implementation of technological and automation initiatives that improve visibility, traceability, and responsiveness throughout the operation. During peak seasons, I lead capacity and resource planning to guarantee seamless service continuity and high operational standards.My approach combines leadership, strategy, and execution. I believe that strong operations are built through engaged teams, agile processes, and a customer-centered mindset—creating sustainable value for the business and lasting trust with our partners.

Tecnológico de Monterrey

Taller, Excel y VBA Avanzado

Instituto Tecnológico de Tlalnepantla

Ingenieria Industrial y de Sistemas, Cadena de Suministro Productividad

Universidad del Valle de México

Maestria en Administracion, Administracio de Negocios

Tecnológico de Monterrey

Diplomado, Desarrollo de habilidades para Gerencia Logistica