Gouli
Hotel Director @Silversea
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WORK HISTORY
Hotel Director @Silversea
Overall leadership of hotel operations on board, including F&B, housekeeping, front office, and guest services, ensuring consistently exceptional guest experience in a luxury cruise environment.• Partner with the Captain and shore‑side leadership on service strategy, budget adherence, and brand standards, translating corporate direction into clear onboard routines and KPIs.• Lead and develop a diverse, multinational team, with strong focus on training, succession planning, and a safe, respectful working culture aligned with maritime regulations.
EDUCATION
Bharati Vidyapeeth University
Bachelor of Science, Hospitality Studies
Institute of Hotel Management, Catering Technology & Applied Nutrition, Goa
Non-Degree Program, Food and Beverage Service
ABOUT GOULI
Over two decades in luxury hospitality have taken me from my early days as a server trainee to leading hotel and food & beverage operations for premium cruise lines and upscale hotels. I specialize in managing complex, multi‑outlet F&B environments at sea and on land while keeping the guest experience at the center of every decision.I have led large, multinational teams across restaurant operations, quick service, in‑room dining, and crew dining, consistently improving service standards, guest satisfaction, and commercial results. My work includes streamlining dining room operations to reduce wait times, driving upselling performance, and implementing cost‑control measures without compromising quality.Having contributed to multiple start‑ups and launches with leading cruise brands, I am comfortable building structures, processes, and culture from the ground up. My leadership style is hands‑on and relationship‑driven: I focus on coaching, inclusive environments, and clear standards so that every team member feels supported, recognized, and accountable.I am now focused on senior leadership opportunities where my experience as Hotel Director / F&B Director in luxury cruise and upscale hospitality can help elevate guest experience, empower teams, and deliver sustainable business results.
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