Reza Serafat
VP - Quality, Care, Compliance and Secure Engineering @HMD
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WORK HISTORY
VP - Quality, Care, Compliance and Secure Engineering @HMD
DE
Leading the Global and Regional Quality, Care, Compliance and Security Engineering of HMD Global- Ownership of global Customer Care operations, Warranty Management and Care Repair Network- Ownership of the regional and local Customer Care offering and execution- Ownership of global Consumer Support offering through Phone line, Email, and Chat- Ownership of global Customer Care strategy and its implementation - End-2-End accountability for product quality, supplier quality, production quality, and quality processes including the Corporate Social Responsibility compliance- Overall accountability for securing the company process compliance through standard ISO certification- Leading HMD Global R&D team in Europe for developing Secure device and Secure SW Solution- Managing external partners for Secure Device development and certification by relevant authorities
EDUCATION
Kiel University
PhD, communications, digital signal processing
SKILLS
ABOUT REZA SERAFAT
25+ years experience in an international environment with proven track record in, Leading People, Transformation & Change Initiatives, and Organizational Renewal- Leading a team of 70+ engineers distributed globally and serving heterogeneous customer and channel partners - Key Account management and business development for mobile operators- Business-driven technology and program manager with extensive experience in complex and cross-functional projects and programs distributed in several sides and continents- Experienced in business negotiations with technology suppliers and business model and strategy development Aspiration: Continuously develop commercial and leadership skillsSpecialties- Business development- Multi side project and program management- Key account management
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