Reynaldo Magdael

Senior Business System Analyst @Allegis Group

San Leandro, CA, US
MOBILE NUMBERS
+19•••••••42

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WORK HISTORY

Aug 2022 — Present

Senior Business System Analyst @Allegis Group

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BSA for an Agile team working with a global financial institution, refining and solidifying business requirements for added enhancements and new features for their base User Interface through Salesforce Service Cloud - Responsible for interfacing with Business Stakeholders and Internal SMEs to generate, communicate, and clarify deliverable action for the team - Responsible for creating, refining, and implementing internal standards to meet - Primary SME for Salesforce functionality, best practices, and system limitations - Contributed method and code to key Salesforce deliverables in partnership with the Development Tech Lead - Major driver in managing KPIs and OKRs for this project while making sure that future development is accounted for - Responsible for reporting progress and blockers to managerial and executive staff

SKILLS

Software DocumentationMarketing OperationsPowerpointCustomer Relationship Management (Crm)Solution SellingData CenterNegotiationMicrosoft WordCall CentersManagementSharepointIntegrationSales OperationsSteelbrick CpqHubspotVpnTroubleshootingCisco TechnologiesProduct DevelopmentNetworkingMicrosoft ExcelBusiness AnalysisSoftware as a Service (Saas)TelecommunicationsVendor ManagementProject ManagementMarketoEnterprise SoftwareTcp/IpBusiness Process ImprovementTeam BuildingVoipTechnical TrainingSecurityCrm SoftwareEvent ManagementLeadershipSales ManagementTrainingCrm

ABOUT REYNALDO MAGDAEL

With over eight years of experience as a business system analyst, and almost two decades…

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