Denzel Heck
Technology Analyst @Allegis Group
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WORK HISTORY
Technology Analyst @Allegis Group
Develops, modifies, and tests overall system backup and recovery strategies for assigned systems. • Serves as a technical focal point for the installation and configuration of software on personal computers and for personal data assistants associated with assigned systems. • Serves as a systems administrator responsible for planning, coordinating, modifying, implementing, and troubleshooting in order to meet customer needs. • Serves as a technical focal point on multiple operating systems and computer platforms. • Provides technical assistance and advice to personnel and vendors involved in system design, programming, database design, and modifying commercially developed software. • Analyzes, evaluates, and recommends hardware/software changes to vendors for various computer systems. • Considers factors such as compatibility with standard systems, conversion or implementation costs, and impact on existing equipment. Installs, configures and tests products and equipment being reviewed. • Troubleshoots problems and implements changes on multiple computer platforms. • Diagnoses system failures to isolate source of problems between equipment, system software, and application programs. • Provides solutions by devising fixes, documenting problems and advising responsible party. • Interacts with peers and vendors to resolve hardware and software problems and reports unresolved problems. • Plans and schedules the installation of new or modified hardware, operating systems, and software applications. • Considers factors such as compatibility, conversion or implementation costs, and impact on existing equipment. • Responsible for installing, testing and (re)configuring the system security configurations as necessary to comply with any changes to policy. •Host and lead thorough intake & solution delivery calls, record and document them and ensure corresponding tickets have all related documentation attached
EDUCATION
Valdosta State University
Bachelor's degree
ABOUT DENZEL HECK
As a Technology Analyst at Allegis Group, I provide system integration and network…
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