Resham Singh
Senior Client Services Partner, Enterprise Solutions @Hays
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WORK HISTORY
Senior Client Services Partner, Enterprise Solutions @Hays
Toronto, ON, CA
Manage and deliver on a diverse portfolio of clients across Canada and globally, specializing in MSP & Enterprise Accounts. • Act as the primary point of contact for client engagements, ensuring satisfaction and driving long-term partnerships.• Oversee VMS Program for clients spanning Banking, Financial services, Software, Professional Services, Healthcare, Consumer Goods, and more. • Staffing Projects – IFRS Implementation, Salesforce, Mobile Banking Applications, Call Centre Representatives, Cyber Security, etc.• Successfully navigate complex VMS landscapes to streamline processes and optimize client outcomes.• Conduct regular client touchpoints, fostering open communication and collaboration.• Facilitate scorecard reviews, governance meetings, and budgetary reporting to ensure alignment with client expectations and organizational objectives.• Proactively identify process improvement opportunities to support stakeholder business needs. • Utilize data-driven insights and industry best practices to drive operational efficiencies and enhance service delivery.• Develop delivery strategies in alignment with client objectives, collaborating with internal teams across recruitment, coordination, payroll, CWM, and compliance functions. • Lead cross-functional initiatives to drive innovation and exceed client expectations• Cultivate strong client and vendor relationships to ensure service excellence and propose recommendations for continuous improvement. Leverage expertise in market trends and industry benchmarks to provide strategic guidance and drive business growth.• Provide custom training to recruiters, empowering them with the skills and knowledge needed to excel in their roles. • Coordinate with internal teams to ensure seamless process flow and alignment with client requirements.• Proficient with Flextrack, Fieldglass, and Beeline VMS platforms, leveraging advanced functionalities to optimize program performance and deliver superior outcomes.
EDUCATION
Humber College
Postgraduate Certificate, Project Management
Delhi University
Bachelor's degree, Business/Commerce, General
George Brown Polytechnic
PG Certificate, Human Resource Management
SKILLS
ABOUT RESHAM SINGH
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed.The Enterprise Solutions division at Hays was established to better meet your workforce needs and solve the complex problems that you face today, tomorrow and in the future.Businesses benefit from the full scope of the services and expertise available as ‘one Hays’, bringing together permanent and contingent outsourced solutions, bespoke advisory services and market insights to build a holistic talent strategy designed for a more complex world of work.Our approach is unique, combining meaningful innovation, the scale of our knowledge and a deep understanding of the world of work. We take the time to understand your unique position and ambition for the future, offering more personalized advice, support and solutions to help you realise your ambitions.We’re always learning, always one step ahead, and always working for your tomorrow.
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