Johnston
Director, Business Process Engineer @TIAA
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WORK HISTORY
Director, Business Process Engineer @TIAA
Direct initiatives in partnership with cross-functional teams to enhance operational excellence. Key emphasis is placed on optimizing client delivery and support for TIAA\'s Institutional and B2C products and services. • Collaborate with leaders and resources across various segments and functions to identify improvement opportunities and ensure seamless alignment across the organization. • Empower client relationship teams to streamline operational processes for optimal efficiency and profitability. • Lead comprehensive end-to-end process design and planning for division-wide strategic initiatives, addressing critical business challenges. • Play a pivotal role in shaping the strategic trajectory of critical processes and solutions, driving swift enhancement of internal capabilities for ongoing improvements. • Orchestrate innovative technology integration and champion process standardization to foster client growth and retention.
EDUCATION
University of Phoenix
Master of Business Administration - MBA
ABOUT JOHNSTON
I\'m a business strategist and MBA leader who thrives at the intersection of vision and…
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