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Renee Apiki Awana
Managing Director, Product Development @Hawaiian Airlines
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WORK HISTORY
Managing Director, Product Development @Hawaiian Airlines
Oversees development, implementation, cost and revenue for all aspects of the inflight experience, including: cabin interiors, IFE, catering operations and menu strategy, soft goods, cabin sales and inflight service Ensure alignment of product strategy with Hawaiian Airline’s brand promise, coordinate implementation with commercial and operations teams; manage and report on cost and revenue performance Cabin Interiors: Develop cabin interior strategies in partnership with stakeholders and vendors; ensure product alignment with brand objectives, cost parameters and financial goals Inflight Entertainment: Oversee the design of IFE products, revenue and cost models; identify and evaluate hardware and software improvement opportunities, optimize revenue while managing to a quality customer experience Catering Operations: Oversee global operations to ensure budget alignment, quality control and consistency of product across 18 kitchens; utilize and implement communication plans, SLA programs and audit programs to meet cost and quality goals Menu Strategy: Manage strategy for menu development to achieve unique and inspiring onboard cuisine highlighting the tastes of Hawaii; develop programs that engage the products and personalities of Hawaii’s chefs, wine experts and dining enthusiasts Soft Goods and Amenities: Develop soft goods programs that align with the cabin interior and brand strategies; utilize local brand partnerships within soft goods product design to perpetuate the authenticity of the Island experience onboard Cabin Sales: Build and implement product programs and service procedures designed to meet guest demand and maximize revenue opportunities onboard Inflight Service Strategy: Design service procedures focused on Hawaiian hospitality, around which the entire inflight guest experience is centered. Work with flight attendant service ambassadors to design, communicate, train, and reinforce service strategy with a focus on consistency
EDUCATION
Utah State University
MA, MassComm (not completed)
Kamehameha Schools
High School, Honors
University of Hawaii at Manoa
BA, English
SKILLS
ABOUT RENEE APIKI AWANA
Marketing professional with over 30 years experience across multiple disciplines (product…
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