Rehan Shaikh
Sales and Marketing Specialist @Bell
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WORK HISTORY
Sales and Marketing Specialist @Bell
Toronto, ON, CA
Managed end-to-end customer order lifecycle from onboarding through post-activation support, sustaining consistent monthly revenue exceeding 39.6K$ with zero order discrepancies. Integrated customer usage, installation, and billing datasets into Salesforce workflows, improving service adoption tracking and exceeding regional customer retention benchmarks by 127%. Configured Salesforce customer health tracking and cross-sell enablement workflows, achieving verified customer expansion conversion rates exceeding 73%. Analyzed customer behavior, service utilization, and churn indicators to optimize onboarding sequences and improve long-term account profitability across service portfolios. Monitored customer lifecycle KPIs through operational dashboards, identifying engagement gaps and implementing corrective service actions to improve activation and renewal performance.Skills: Salesforce CRM, Customer Lifecycle Management, Service Adoption Analytics, Advanced Excel, Tableau Reporting, SAP ERP, Revenue Operations, Customer Health Scoring, Order Management, KPI Reporting, Retention Analytics, Customer Expansion Tracking
EDUCATION
University of Mumbai
Bachelor of Commerce - BCom, Accounting and Finance
University of Mumbai
Master's degree, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
Centennial College
Postgraduate Degree, Market Research and Analytics
Centennial College
Postgraduate Degree, International Business Management
ABOUT REHAN SHAIKH
I developed a strong interest in customer success while analyzing customer behavior and service outcomes during early retail and service operations assignments. I observed that sustainable customer retention and revenue growth were driven by structured data analysis rather than assumptions or reactive service activities. This insight shaped my career toward integrating CRM intelligence, service analytics, and operational workflows to improve customer lifecycle outcomes.My experience across telecommunications and retail environments strengthened my exposure to enterprise customer success operations, onboarding workflows, and service performance analytics. I regularly build dashboards and reporting frameworks to identify adoption gaps, service inefficiencies, and retention opportunities while maintaining data accuracy and process compliance.I specialize in managing end-to-end customer journeys through CRM-driven workflows, ERP coordination, and cross-functional collaboration. My work includes improving CRM automation, reporting governance, and order tracking to support accurate forecasting, revenue stability, and service transparency. I consistently analyze customer engagement data to enhance onboarding experiences, optimize service delivery, and support cross-sell and upsell initiatives.I focus on delivering measurable customer success outcomes through structured monitoring, analytics experimentation, and continuous process improvement. I seek opportunities where CRM technology, service analytics, and customer lifecycle optimization support scalable growth and long-term customer value.Key Achievements • Increased regional performance by 127% through CRM analytics integration and structured cross-sell workflows • Sustained stable monthly revenue exceeding $39,600 through data-driven pricing and service optimization • Improved Salesforce reporting accuracy by 137% using automation workflows and CRM data governance • Increased customer acquisition by 23% through engagement tracking and territory performance analytics • Improved recurring customer engagement by 37% through segmented outreachCore Skills Salesforce CRM, Customer Onboarding, Order Lifecycle Management, Service Analytics, Advanced Excel, Tableau Reporting, SAP ERP, Revenue & Retention Analytics, Dashboard Reporting, CRM Automation, Market Segmentation, Campaign AnalyticsI welcome conversations around customer success strategy, CRM optimization, and analytics-driven service transformationContact DetailsEmail: s••••••••@gmail.comPhone:(+14•••••••45
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