Rehana Bukowski Customer Scotiabank

Customer Experience Lead @Scotiabank

Edmonton, AB, CA

Handpicked for the role to provide sound financial advice, excellent customer service, and employee training – contributed to the overall success of this Scotiabank branch by ensuring goals, plans, and initiatives were implemented and delivered in a professional manner in support of the bank’s business strategies and objectives, with strong emphasis on customer service Processed day to day transactions, while effectively responding to all inquiries from current and prospective clients. Contributed to the bank’s targets by identifying and fulfilling various sales opportunities. Looked for opportunities to make suggestions to improve processes and client satisfaction metrics. Compiled, entered, checked, amended records; ensured the accuracy and relevancy of all data entered databases. Handled and resolved confrontational situations; mediated risk, diffused tension, and applied situational critical thinking. Met and surpassed targeted sales goals; built relationships with a diverse customer base; maximized sales opportunities. Key Impact: facilitated excellent customer service, sales, floor, and supervisory duties to deliver legendary client service while determining the best product to suit client needs; mentored, coached, and supervised associates to achieve and maintain daily sales targets. Recipient of multiple customer service awards, including Top Individual (x3), Best Team and Culture Catalyst

Kamil College

High School Diploma

TAFE NSW

Higher National Diploma