Rehan Saeed
Operations Support System Team Manager @Virgin Media O2
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WORK HISTORY
Operations Support System Team Manager @Virgin Media O2
Reading, GB
Experienced OSS Manager with a proven track record in telecom backbone operations, adept at ensuring stability, optimizing CSI metrics, and implementing innovative solutions for enhanced operational efficiency and performance. Extensive experience in managing expenses within the IoT and smart metering utility industry, driving cost-effective strategies while maintaining service excellence.\"
EDUCATION
Global Knowledge uk
ITIL v4
University of Greenwich
BSc Computing
SKILLS
ABOUT REHAN SAEED
A Service Manager with proven experience at all levels of problem & incident management services. My skillset includes exceptional customer services, managing cross-functional teams, communicating with executives (up to C level), managing SLA and OLA, incident management, change, and project management, managing the strong relationship with customers and suppliers, forming close engagement with key stakeholders, and a sound understanding of service management model within telecom & IT industries. I possess in-depth knowledge of the ITIL process framework, service lifecycle governance, and continuous improvement methodologies.I am a self-motivated, highly customer-focused professional with multi-tasking skills. I have sound negotiation and partnership building skills, I am adaptable to change, a quick learner who can work well under pressure.
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