Reema Qazi
Lead Technical Program Manager - Product Development @Docusign
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WORK HISTORY
Lead Technical Program Manager - Product Development @Docusign
Seattle, WA, US
Support Product Technical Operations and Data Center teams. Partner with Network, Compute, Storage, Architecture, Site Reliability, Finance teams, come up with solutions, and meet project timelines. Provide technical leadership and clarify team priorities in a fast-paced and dynamic environment.Responsibilities:• Drive the Root Cause Analysis (RCA) meetings for Sev1 and Sev2 live site incidents of eSignature and platform services to ensure we are learning from these incidents and improving our availability and carrier grade.• Drive the weekly Live Site Review meetings with DocuSign leadership where I bring to their attention the critical incidents that affected our availability and the corrective actions we are taking to ensure we don’t make the same mistakes again.• Provide clear, timely and objective communication, including regular program status updates and critical issues to executive team.• Drive effective collaboration across teams Network, Compute, Storage, Architecture, SRE and other teams to monitor our progress, identify our challenges, and achieve the goal of achieving 5 9s availability uptime) on our services.• Streamline the new service-onboarding process for Contract Lifecycle Management (CLM) product which includes identifying and filling in the gaps in the current process for seamless onboarding.• Empower engineering to make the best Cloud Computing Cost decisions for their business. Drive Cloud Cost optimization effort by working with development, support and project teams to understand current systems and costs and make recommendations for usage and fiscal improvements.• Streamline the onboarding of new services onto Microservices Framework (MSF) in Azure as well as migrating on-prem services to Azure, ensuring the implementation of relevant guardrails for a smooth transition.
EDUCATION
Women's College Srinagar
B.Sc., Home Economics
Portland State University
Post Baccalaureate, Computer Science and Software Engineering
Presentation Convent High School
K.G. - 10th Grade
Oregon Health & Science University
Master's degree, Computer Science and Software Engineering
National Institute of Information Technology
Advanced Diploma, Computer Information Systems
SKILLS
ABOUT REEMA QAZI
Results-driven Technical Program Manager with 15+ years of expertise in cloud infrastructure, microservices architecture, and cross-functional program management. Proven track record of driving large-scale digital transformations, optimizing cloud costs, and enhancing operational efficiency. Combines strong analytical and technical skills to navigate the complexities of software engineering, fostering collaboration and driving teams toward excellence. Adept at executing large-scale, impactful initiatives from inception to completion by:• Articulating Vision & Strategy: Defining clear visions and strategic goals to guide project direction.• Gathering Requirements: Collaborating with customers, internal partners, and stakeholders to gather and scope requirements.• Planning Projects: Developing comprehensive schedules and plans to coordinate development efforts effectively.• Leading Technical Design: Influencing and driving appropriate technical designs to ensure optimal solutions.• Aligning Cross-Functional Teams: Uniting cross-functional teams around priorities and success metrics to achieve strategic objectives.• Driving Iterative Improvement: Delivering continuous, incremental enhancements to products through agile methodologies.Specialties:Program Management, Product Management, Project Management (PMP), Agile methodologies (SAFe POPM, CSPO, SAFe Agilist, CSM), Release Management, Vendor Management, Data Analysis, Software Testing, Building trust-based relationships, Cross-functional communication and collaboration.
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