Rebekkah Navancy Ebey
Manager Ii, Operations @Amazon
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WORK HISTORY
Manager Ii, Operations @Amazon
Toronto, ON, CA
Lead operations for 250+ associates, achieving objectives in safety, productivity, quality, and cost optimization. Partner with senior leadership on labor planning and capacity management, balancing workforce costs with business goals. Implemented automated stow labor tracking system, reducing staffing delays by 70% and boosting productivity by 28%. Introduced governance frameworks and engagement initiatives, improving customer order fulfillment by 95%. Managed high-volume operations of units daily, consistently meeting SLAs and ensuring scalability. Utilize BI tools (Power BI, Tableau, QuickSight) to monitor KPIs, analyze root causes, and implement SOP-driven process improvements that ensured Delivery Estimate Accuracy (DEA) metrics remained within compliance thresholds.
EDUCATION
Hindusthan college of engineering and technology
Bachelor of Technology (B.Tech.)
PSG Institute of Management
Master of Business Administration (MBA)
ABOUT REBEKKAH NAVANCY EBEY
Dynamic Operations & Program Leader with 9+ years of experience delivering large-scale operational and digital programs at Amazon. Proven expertise in program delivery, process optimization, and change management across global, fast-paced environments. Skilled in leveraging data, analytics, and cross-functional collaboration to drive scalable, measurable outcomes and operational excellence.
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