Rebecca Holliday
Director @Customer Service Solutions Group
Signup · Get unlimited contacts
WORK HISTORY
Director @Customer Service Solutions Group
GB
Culture Creators Experience MakersInspired Employees + Happy Customers = Profitable GrowthWe measure, improve and embed customer-centric foundations into the heart of your businessWe facilitate workshops & mentor employees to inspire hearts, minds and cultural changeOur expertise, proven methodology, and sustainable improvement framework will help you build high performing teams, meet customer expectations, retain customers, and grow your business.
ABOUT REBECCA HOLLIDAY
Hi, I’m Rebecca Holliday. totally obsessed with Emotional Intelligence because this incredible superpower transformed my life! As a certified Emotional Culture Deck Consultant, I specialise in creating & facilitating bespoke workshops and training programmes for frontline teams designed to inspire hearts, minds and cultural change. Do your teams have the knowledge, empathy and emotional intelligence required to deliver exceptional results? If not I would love to create a bespoke workshop training programme for you that could incorporate: Emotional Team CultureImagine a workplace where open communication, empathy, and trust aren’t just ideals, they’re the foundation of how your team operates. Our team workshops dive deep into emotional team culture, equipping your people with the skills to understand and manage emotions and behaviours and actions to drive team success. The result? A more connected, supportive, and productive team that feels inspired to bring their best every day. Leadership DevelopmentManagers influence team behaviour through their own emotions, actions, and behaviours. Our leadership workshops help them lead with empathy, build trust, and create a culture where their teams thrive, even in challenging times. With tools that enhance emotional intelligence, your managers will develop the confidence to handle tough conversations, nurture authentic connections, and inspire team success. 🥰 Customer ExperienceYour customers don’t just remember what you do, they remember how you make them feel. Our customer experience workshops guide teams to define how they want customers to feel and to create a customer ambition embedding the behaviours and actions required to deliver exceptional experiences. Through empathy-driven strategies, they will gain the insight and tools to deliver meaningful, human-centred interactions that turn customers into loyal advocates.Every workshop includes a carefully crafted 12-week framework, check in coaching sessions and a treasure trove of Emotional Culture Deck resources. These tools ensure that the impact of the workshops doesn’t fade but grows stronger over time.and the cherry on top:I’m one of a handful of consultants in the UK who can certify YOU to use the Emotional Culture Deck and impactful resources. If you’re a Leader, HR Professional, L&D, a Consultant, or Coach, I would love to talk! Whether you want to enhance your team’s potential or unlock new ways to support your clients, I’m here to help you make it happen.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.