Rich Devine
Director of Customer Relations - Sales Manager @Jeeter - a DreamFields Brand
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WORK HISTORY
Director of Customer Relations - Sales Manager @Jeeter - a DreamFields Brand
MO, US
Duties include-Develop and execute customer relations strategy aligned with company goals-Oversee customer experience across all touchpoints and channels-Establish and monitor customer satisfaction metrics (CSAT, NPS, retention)-Handle escalated customer issues and ensure timely resolution-Collaborate with sales, marketing, and operations to improve customer outcomes-Create and enforce customer service policies, procedures, and standards-Analyze customer feedback to drive continuous improvement-Manage CRM systems and customer data integrity-Ensure compliance with company policies and regulatory requirements-Build long-term customer loyalty and advocacy-Prepare reports and present insights to executive leadership
EDUCATION
Emporia State University
Bachelor of Arts (B.A.), Communication and Media Studies
ABOUT RICH DEVINE
Nationwide Transportation and Logistics Services empowers businesses by facilitating seamless freight movement and addressing complex logistical needs. With over 16 years of experience, our team ensures the efficient transportation of goods across diverse client bases, leveraging expertise in freight coordination, transportation, and logistics. We prioritize client success by delivering tailored, reliable solutions for their freight challenges. By fostering collaboration and maintaining a strong commitment to operational excellence, Nationwide Transportation enables streamlined supply chain operations that drive value for partners and stakeholders.
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