Richard A Bayfield

Account Manager @Microsoft

Edinburgh, GB

Within Microsoft I work as an account manager, with a client base across healthcare, emergency services and local government. My role involves nurturing customer relationships at all levels, developing new opportunities, strategic account planning, customer advocacy, and supporting the delivery of existing investments and programmes. I have maintained 100% renewals in our support contracts and can demonstrate strong expansion of Microsoft’s footprint on each of my accounts.• Operating as a trusted advisor, generation of opportunities through consultative selling and vision setting.• Managing the overall adoption and consumption of Microsoft services (Azure, M365, Security, Power Platform).• Establishing value propositions with customer framed within their business outcomes.• Preparation and management of account delivery plans, work programmes and pipeline within CRM platform.• Chairing monthly service review meetings, fostering cross-customer collaboration, supporting industry events. • Accountability for service delivery management on accounts and resolution of escalations. • Coordination of sales teams, technical specialists, partners, ISV’s and support teams.• Scoping of custom consulting and engineering engagements and delivery of Copilot AI projects.

Hunter High School

High School Education

Institution of Engineering and Technology (IET)

Chartered IT Professional

University of the West of Scotland

HNC

Institution of Engineering and Technology (IET)

Chartered Engineer (CEng)

University of Strathclyde

BSc