Raymond Wilson
Service Delivery Manager @Capgemini
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WORK HISTORY
Service Delivery Manager @Capgemini
London, GB
EDUCATION
QA
Lean/Six Sigma Green Belt Trained (passed exam)
Capgemini
Certified TOGAF 9
TAFE
Diploma Information Technology
ABOUT RAYMOND WILSON
Customer service focused IT Service Delivery Manager working for over twenty years in medium to large sized global IT organisations in Australia and the UK. Experienced working in outsourced environments (client & supplier side) to lead, deliver & maintain quality of IT service delivery. Working closely and listening to the customers to improve the customer experience by: managing expectations, escalations, establishing and maintaining strong relationships with stakeholders. Drawing on key strengths and experience to deliver excellent service including: leading large programmes, reporting, analysing, re-engineering and streamlining processes, working with all levels of IT and in multi-supplier environments. Proven expertise to deliver excellent service and to know difference. Strong management skills, leading and developing teams to deliver a pro-active IT service that meets the needs of the customer.
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