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Raymond Cheng
SAP Solutions Architect Team Lead @ElectraNet Pty Ltd
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WORK HISTORY
SAP Solutions Architect Team Lead @ElectraNet Pty Ltd
Adelaide, AU
I focused on enhancing SAP governance, efficiency, automation, and user experience, delivering impactful results: SAP Roadmap & Strategy: Developed a structured SAP roadmap, UX strategy, and clean core strategy, ensuring scalability and future readiness. Redefined Service Management & Support Model: Introduced a tiered support structure (L1/L2/L3) to streamline ticket resolution, reduce backlog, and improve response times. Process Optimization: Implemented structured document templates, change governance, and demand review processes to improve quality control and reduce rework. Established the development standard, integration strategy and naming conventions Operational Efficiency: Delivered 50+ automation and efficiency-driven SAP enhancements, saving time and costs. Stakeholder Collaboration: Strengthened engagement with business teams, leading to improved demand prioritization and streamlined issue resolution. System Security & Compliance: Developed structured security update procedures and certificate management to mitigate risks. Cost Savings: Optimized SAP license allocation, saving $1.8M in overallocated professional licenses. Automation: Billing automation reduced processing time from 1.5 days to 5 minutes, improving accuracy and eliminating errors. Incident & Ticket Management: Reduced ticket backlog, restructured support levels, and ensured incidents were resolved within a month. Standardised Client Refresh Strategy: Introduced a fixed refresh schedule, enabling seamless UAT, patching, and DR planning across projects.These achievements reflect our ongoing commitment to streamlining SAP operations, reducing manual efforts, and driving business value. With a clear SAP roadmap, a focus on UX, a clean core strategy, and an improved support model, driving innovation, reducing complexity, and setting the foundation for future growth.#SAP #ProcessImprovement #Automation #DigitalTransformation #S/4 Hana #RISE #BTP
EDUCATION
University of Adelaide
Mathematistics and Computer Science, Computer Science, Statistics
SKILLS
ABOUT RAYMOND CHENG
SAP & ITSM Leader | Digital Transformation | Process Optimization High-Performance IT professional with 25+ years of SAP experience, specializing in IT service management (ITSM), development, project leadership, and digital transformation. With expertise in SAP Business Analysis, Service Delivery, Vendor Management, and Project Management, I focus on automation, governance, and continuous improvement. Great experience in S/4 hana, BTP and RISE Core Expertise: SAP Development & Business Analysis – 16+ years of experience in **SAP service & development management, solution design, and automation. Project Management – 12 years of experience delivering SAP upgrades, full-cycle implementations, and business digital transformations. ITSM Change & Transformation – Implemented ITIL-based service models, redefined support structures (L1/L2/L3), and led IT service outsourcing transitions across Asia. ITSM & Service Delivery – 18+ years managing IT services for users across APA & GCN regions. Led multi-country teams in Australia, China, Taiwan, India, and Malaysia. Key Achievements & Innovations: in my current role Developed SAP Roadmap, UX Strategy & Clean Core Strategy for future scalability roadmap to SAP RISE. Redefined Service Management & Support Model, streamlining ticket resolution. Optimized SAP Governance, implementing document templates, demand review, and automation. Cost Savings & Efficiency Gains – Delivered 50+ SAP enhancements, optimized SAP license allocation (saving of $1.8M), and automated billing (cutting processing time from 1.5 days to 5 minutes). Stakeholder Engagement – Strengthened collaboration for better demand prioritization and issue resolution. Standardized Client Refresh Strategy, ensuring seamless UAT, patching, and DR planning. Passionate about SAP and digital transformation, process optimization, and IT innovation, I thrive on leading high-performing teams and aligning IT capabilities with business goals. Open to discussions on SAP innovation - S/4 Hana, RISE, BTP, digital transformation, and ITSM best practices. Let’s connect!#SAP #ITLeadership #DigitalTransformation #ProcessImprovement #Automation #ServiceManagement #SAPRoadmap #UXStrategy #CleanCore #ITSM #S/4Hana #RISE #BTP
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