Ray Kail
Senior Manager, Stakeholder Experience (Member Experience) @Health Care Service Corporation
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WORK HISTORY
Senior Manager, Stakeholder Experience (Member Experience) @Health Care Service Corporation
Chicago, IL, US
Leading experience strategy, design, and research for the Commercial Member segment (Individual & Family and Group), partnering across product, technology, marketing, and operations to deliver cohesive, human-centered member experiences.
EDUCATION
DePaul University
Master of Science - MS, Human-Computer Interaction
Grand Valley State University
Bachelor of Business Administration, Management - Human Resources Emphasis
Michigan State University
Master of Science - MS, Customer Experience Management
SKILLS
ABOUT RAY KAIL
Senior Manager guiding stakeholder experience strategy for Commercial Members, leading teams across design, research, and strategy to improve journeys and strengthen member experiences. I focus on connecting insights, operational delivery, and experience vision to create measurable impact. With graduate degrees in Human-Computer Interaction and Customer Experience Management, I bring a combined lens of design leadership and enterprise CX strategy.
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