Ray Bookwalter
Senior Consultant - Customer Project Coordinator @Lee County
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WORK HISTORY
Senior Consultant - Customer Project Coordinator @Lee County
Lee County, FL, US
Collaborated with the executive team to enhance end-user data literacy, leveraging Tableau to develop visually engaging dashboards, resulting in a 25% improvement in data-driven decision-making and operational efficiency utilizing Artificial Intelligence. Optimized project timelines by 15% using predictive analytics and AI-driven resource allocation tools, resulting in on-time delivery for 95% of projects within the past 3 years.(This uses AI\'s predictive capabilities and quantifies the impact)• Led software process improvements, increasing operational efficiency by 20% in property tax, scheduling, driver licensing, and vehicle registration systems.• Enhanced project tracking and reduced overruns by 30% using Tableau to visualize project milestones, optimize resource allocation, and integrate real-time dashboards for better decision-making.• Supported and shared process improvements with key management, collaborating with stakeholders to streamline operations of property taxes, scheduling, driver licenses, and vehicle numbers.• Ensured compliance with policies and legislation, providing accurate and up-to-date information to customers while delivering 5-star service and meeting KPI performance metrics.ACHIEVEMENTS:• Continue to process over 1200 per day with an 8% increase in customer volume. • Contributed to customer satisfaction rating by 8% utilizing Process Improvement Six Sigma Methodology and Technology.
EDUCATION
Lake Shore High School
Yes, Degree
The George Washington University
Project Management Certificate, Engineering & Information Technology
Lawrence Technological University
Bachelor's of Science
University of Michigan
Master's Degree
ABOUT RAY BOOKWALTER
As a Senior Consultant with over 15 years of diverse experience, I excel in managing all aspects of projects across different sectors. My expertise lies in process improvement, project management, property management operations, leadership, and negotiation. In my recent roles, I\'ve successfully processed over 1200 daily, increasing customer satisfaction by 8%. I also played a key role in improving quality assurance from an average of 65% to 90% through efficient Artificial Intelligence creation and process improvements.I\'m well-versed in using software like MS Project, Microsoft Office Suite, Tableau, AI Technology, and Agile methodologies for efficient project execution and management. Notably, I have enhanced project tracking and reduced project overruns by employing Tableau\'s ProCore, JIRA, critical path method to visualize project milestones and resources, resulting in more engaging dashboards.Apart from these technical skills, I bring strong people management skills. Whether training a staff of 115 team members on 6-Sigma tools or mentoring project managers on managing expenses, cash flow, mitigating risks, using cost codes, and quality processes - I have done it all. In conclusion, if you\'re looking for a seasoned professional who understands the nuances of project management and can drive process improvement strategies effectively, look no further. Let\'s talk about how we can work together towards your business goals.CORE COMPETENCIES:o SDLC | CMM1-5o Government | Privateo Agile Framework - Scrum / Kanban / Lean | Waterfallo Lean 6-Sigma | 5S | Problem-Solving o Standup | Product Backlog | Sprint Backlogo Cross-Functional Collaborationo Planning | Schedules Controlo Risk | Issue | Cost Controlo Created Deliverables (Charter, Scope, SOW, Use Cases, BOM, Budgets,(Ask)?)o Clarity, Primavera P6, MS Project, JIRA, Ask?o Communication | Reportingo Requirement Gatheringo Estimates | OSHA | Construction Drawingo Presentation | Negotiation | Sellingo Dashboard | Processo Resource Leveling | Stakeholdero FMEA, APQP, PPAP, Control Plan, Ask Contact me at 31••••••99 or R••••••••@gmail.com.
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