Ravi Mitra
Customer Support @Lloyds Banking Group
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WORK HISTORY
Customer Support @Lloyds Banking Group
Leeds, GB
EDUCATION
University of Bradford
Bachelor of Science - BS, Information Technology with Business Management
Digital Marketing Institute
Specialised Diploma in Social Media Marketing, Marketing
CIM | The Chartered Institute of Marketing
Social Media Strategy Training, Marketing
University of Bradford
Undergraduates Ambassador Programme, Secondary Education and Teaching
HubSpot Academy
Certification, Content Marketing Strategy
ABOUT RAVI MITRA
Brand and marketing technology leader with a decade of leading social media channel activation, community management, content, and long-term growth strategy across global businesses, focusing on cost reduction and business efficiencies. Career highlights- Solution/product owner of technology solutions worth $15M+ for a global FMCG annual cost reduction via bot annual cost reduction via workflow efficiencies- annual cost reduction via data annual savings on technology procurement (Sprinklr)- annual time savings via workflow enhancements- 15% YoY increase in organic engagements- 50% increase in paid media results- Brand activations across global businesses- 0 - 2m follower/community growth and building-~£1m campaign budget management and planning- Technology consolidation with annual savings- Oversight of over 120 social media accounts (Financial Services)- Public relations and communication framework creation- Leading high-performance teams across global brands- Global CX technology training for over 1500 employees.Open to work.
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