Ravi Shankar Chauhan

Branch Manager @Ujjivan Small Finance Bank

Jamshedpur, IN

Senior Branch ManagerUjjivan Small Finance Bank JamshedpurNovember 2021 – PresentAs Senior Branch Manager, I lead one of the most strategically positioned branches in the region with a focus on business growth, operational excellence, and customer trust. I took charge of a branch that had been underperforming for years and transformed it into a profitable and award-winning unit through consistent leadership, strong relationship management, and sharp execution.Key Achievements & Responsibilities: • Successfully led the turnaround of the branch, driving strong growth in liabilities, term deposits, and overall profitability. • Built a high-performance team culture focused on ownership, service quality, and accountability. • Spearheaded relationship-building efforts across retail, MSME, and institutional client segments. • Delivered tailored financial solutions while ensuring full compliance with internal and regulatory guidelines. • Led strategic market activations and community engagements to drive visibility and local trust. • Managed large-ticket transactions and ensured seamless customer servicing at all touchpoints. • Awarded “Best Branch Manager – East” and recognized multiple times by senior leadership for business impact, customer focus, and operational discipline.Key Skills:Branch Banking | Business Development | Team Leadership | Customer Experience | Compliance | Retail Liabilities | MSME Banking | Community Engagement | Strategic Execution