Ravi Kumar
Operations Manager - Service Desk @Bell Techlogix India
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WORK HISTORY
Operations Manager - Service Desk @Bell Techlogix India
EDUCATION
Osmania University
Bachelor's degree, Biotechnology
ABOUT RAVI KUMAR
Operations leader with 18+ years of experience across IT service desk, network operations, infrastructure support, and contact center management. Known for transforming support operations, building high-performance teams, and delivering business-aligned IT solutions across global environments.Currently leading Service Desk Operations at Bell Techlogix India Pvt Ltd, I oversee end-to-end service delivery, incident response, performance governance, and cross-functional collaboration. I ensure 24x7 operational excellence by combining strategic planning, workforce management, and hands-on leadership.Previously held leadership roles at Deliveroo, Apple (AIML – Siri), and Deloitte, where I led global transitions, implemented voice support models, enhanced quality frameworks, and built scalable support teams aligned with business outcomes.With certifications in Project Management (PMP & Google PM), I bring a structured, analytical, and people-first approach to technology operations. My core strengths include stakeholder engagement, SLA/KPI adherence, ITIL practices, and driving continuous improvement in large-scale, mission-critical environments.Always open to connect on service desk transformation, IT operations strategy, or people leadership in tech.
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