Nicki Waterman
Service Delivery Operations Manager @Bell Techlogix, Inc.
Indianapolis, IN, US
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2014 — Present
Service Delivery Operations Manager @Bell Techlogix, Inc.
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Manage our clients’ experience across multiple service lines• Lead resource for overall program management• Lead weekly operational calls with external clients and internal operations team• Identify Customer Service Improvement areas• Conduct Quarterly Business reviews per customer• Manage and monitor client Statement of Work.• Manage multiple complex client issues at one time
ABOUT NICKI WATERMAN
I am an Operations & Client Delivery Leader with experience leading teams and…
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