Rav Hundal
Sme Operations - Business Partner Relationship Manager @British Gas Business
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WORK HISTORY
Sme Operations - Business Partner Relationship Manager @British Gas Business
Cape Town, IN
EDUCATION
Charles Keene College
BTEC National Diploma - Business Administration
The Lancaster Academy
GCSE
Learning Experiences - British Gas Business
Business Management
Cardiff University / Prifysgol Caerdydd
Continuous Process Improvement, Competence in Lean Thinking Knowledge & Practice Accreditation
ABOUT RAV HUNDAL
Rav is a self motivated, strategic and results driven individual with experience of managing large teams in Operations across Credit & Debt Collections, Customer Services, Customer Relations, Billing, Metering, who relishes working in a fast paced business and industry. Rav is focused on identifying innovative solutions and processes which keep us ahead of our competitors.Rav is a Experienced Credit and Debt Collections Operations Manager with a demonstrated history of over 20 years experience working in the utilities industry. SAP CRM & SAP IS-Utilities Competent. Skilled in Collections Strategy, Credit Control, Data Analysis, Project Management, Business Process Improvement, People Management and an extensive track record, for Delivering Performance. Commercial and Strategic Experience in areas of People Development, Customer Experience and Account Management.Responsibilities include managing operational teams in the UK and globally (c.240 FTE) accountable for the relationship management and performance of our outsourcing partner in line with the business strategic objectives.Leading people to optimise growth through project management and process improvements. Leading through coaching, best practice and inspiring through the support of his team. Ongoing focuses, to implement a continuous improvement culture to drive profitable growth and the reduction of debt in line with the business strategy. Further experience and background in Customer Relations, Skilled in Coaching, Development, Operational performance, Customer Satisfaction, Customer Retention, Team Building and Contact Call Centres. Rav delivers compliance across the supply base, ensuring regulatory and performance practices are in place to support contractual delivery. Including third party relationship management with regulatory bodies like the FCA, Energy Ombudsman and Financial Ombudsman Services.Rav is competent in Continuous Improvement. LERC Lean Thinking Knowledge & Practice - Lean Competency System (LCS) Level Accredited.
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