Rathan Nb

Information Technology Engineer Ii @Wayfair

Berlin, DE

Managing IT operations for users at Berlin headquarters, with additional remote support across global offices. Provide Tier 2 support, handle escalations, deliver executive-level IT assistance, and ensure SLA compliance.Spearheaded the setup of Wayfair’s Helpdesk in India, initiating processes, onboarding new hires, and aligning workflows to international standards.Traveled to Wayfair’s Boston headquarters for advanced Tier 2 training, gaining expertise in app packaging, escalation management, and agile project planning through sprint meetings.Drive daily Service Desk operations, facilitate stand-ups, and oversee task prioritization. Contribute to global recruitment by conducting technical interviews and onboarding new team members.Oversee IT asset lifecycle, including procurement, allocation, warranty management, and vendor coordination, ensuring efficient resource utilization across locations.Support AV infrastructure and corporate events, coordinating vendor maintenance and upgrades, author internal knowledge base articles, and prepare monthly performance reports for leadership.Manage onboarding and off-boarding processes, including system configuration, access management, and asset transitions, ensuring seamless operational continuity.