Rasika I.

WORK HISTORY

SKILLS

ABOUT RASIKA I.

I am a data-driven problem solver dedicated to understanding consumer insights and behavior in the online space. My expertise encompasses Speech-to-Text and Natural Language Understanding technologies, as well as developing conversational AI models for digital platforms and IVR systems. I specialize in predictive modeling and experimentation to enhance insights into customer behavior and drive revenue growth. I excel at conceptualizing, developing, and implementing analytical and predictive solutions that enable partners to make informed, data-driven decisions.With AI/ML skills, I specialize in Speech-to-Text and Natural Language Understanding technologies. I have successfully built omni-channel conversational AI platforms using cutting-edge machine learning models.I have driven innovation in cognitive technology by designing, developing, and deploying big data and predictive technologies in AI, NLP, conversational interfaces, user profiling, speech recognition, text and data mining, sentiment analysis, personalization, and online targeting. These advancements have been successfully integrated into enterprise systems, leading to enhanced key business metrics such as self-service rates, conversions, CSAT, NPS, and AHT.Passionate about leveraging Generative AI and big data for strategic decision-making, I am committed to mentoring talent and fostering collaborative environments. I have presented research papers at the Grace Hopper Computing Conference and various European conferences, and I currently hold two filed patents.My experience spans large multinational companies and Bay Area startups across various domains, including BFS, telecommunications, retail, insurance, and e-commerce, with additional expertise in data governance and AI ethics.