Charles Chiong

Senior Software Engineer @[24]7.ai

Richmond, VA, US

Roles: Development Lead, Business and Systems Analyst, Voice UI Designer Duties and Responsibilities: • Takes charge in the analysis, design, development, debugging, and support of Speech Applications – including enterprise libraries and tools • Leads technical communications with other teams – both internal and external – in a multi-geographical setup • Implements and enhances real-time enterprise data integrations • Serves as primary escalation point for investigating and resolving Production Issues • Validates and coordinates Change Requests with Clients and furnishes estimates to Engagement Manager • Provides support and implements enhancements of cognitive interface as recommended by Data Science Group • Supports and guides Peers

University of the Philippines

Bachelor of Science (B.S.), Electrical and Electronics Engineering