Rashmi Ramachandra
Senior Programmer Analyst @BCLC
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WORK HISTORY
Senior Programmer Analyst @BCLC
Collaborated with business and other IT personnel to collect new requirements and integrate systems. • Analyzed and implemented Service Operations Workspace with customized dashboards, Incident and Change management. • Customizing ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, Client and Server scripts. • Configured integration between Salesforce and ServiceNow via Event Management • Established governance to create custom scope applications and installing it across various instances using Studio. • Performed cost and benefit analysis of implementation of Virtual Agent • Customization of Employee Center and Service Portal as per client requirement. • Performed instance upgrade for Rome, Tokyo and Vancouver. • Collaborated with peers to resolve technical issues and makes regular suggestions for new approaches to technical work and broader issues resolution. • Conducts needs assessments with various business units to translate these needs into results for web services delivered by BCLC. • Experience in implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change and Release Management. • Maily worked with ITSM, ITBM, ITOM, SAM, HRSD modules. • Expert understanding of CMDB and Flow designer. • Expertise in deploying the developed solutions to sub-production and production environments. • Experience with scripting in the ServiceNow platform using JavaScript, Business Rules, Script Includes, Client Scripts, UI Actions, UI Pages, GlideAjax,etc. • Experienced with ServiceNow design, development and administering in ITSM, SAM, CSM, GRC, ITOM and HRSD modules.
EDUCATION
BNM Institute Of Technology
Bachelor's degree, Electrical, Electronics and Communications Engineering
University of Ottawa
Master of Engineering - MEng, Engineering/Industrial Management
ABOUT RASHMI RAMACHANDRA
A self-driven talented ServiceNow administrator with around 4.5 years of experience in…
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