Rashmi P.
Technical Support Engineer L3 @Check Point Software
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WORK HISTORY
Technical Support Engineer L3 @Check Point Software
Technical Troubleshooting and Support:Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.Work closely with customers and internal teams to diagnose and resolve complex technical challenges.Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.Escalation Management:Take ownership of escalated support cases, ensuring timely and thorough resolution.Identify patterns in recurring issues and contribute to permanent fixes or workarounds.Collaborate with development and product teams to address root causes and improve application reliability.Customer Communication:Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.Ensure solutions are tailored to meet customer needs while setting accurate expectations.Professional Services Collaboration:Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.Assist with onboarding, integrations, and custom configurations as needed.
EDUCATION
North Maharashtra University
Bachelor's degree, Electrical Engineering
Willis College
Technical Diploma, Cybersecurity Analyst
ABOUT RASHMI P.
There is no such word as unvarying in Technology as we always need to be ready to adapt the change and implement it to move forward.”An Electrical Engineer graduate, specialized in computer systems, IT networking and Cybersecurity. Worked as a customer service professional for 6 months with exposure in dealing with clients over the phone and in person. Looking for new opportunities to demonstrate the newly acquired technical skills for the growth of your organization.
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