Rashid Shabbir

Principal Security Architect @Genesys

Birmingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2024 — Present

Principal Security Architect @Genesys

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London, GB

As a Principal Security Architect in Genesys\' Global CCaaS Centre of Excellence, I specialise in the architecture, deployment, and security of Genesys Cloud solutions. My role bridges advanced security technologies with practical applications to meet customer and regulatory requirements.I lead security and compliance discussions with enterprise prospects, clients, and partners, supporting contract negotiations, product research, RFP responses, compliance roadmaps, and risk assessments. Our Centre of Excellence is a dedicated team of Security, Privacy, and Architecture experts providing specialised support to all key stakeholders.

SKILLS

Project ManagementAcdIninSolution ArchitectureGenesys FrameworkCustomer Relationship Management (Crm)Service DeliveryTechnical SupportBusiness AnalysisTelecommunicationsTelephonyPre-SalesContact CentersInteractive IntelligenceIT Service ManagementIntegrationServersCrmItilMicrosoft CrmGenesysSqlRequirements AnalysisIvrCloud ComputingCicWindows ServerIT StrategyMicrosoft Sql ServerMicrosoft Dynamics CrmConsulting

ABOUT RASHID SHABBIR

A certified Presales Cloud Security Architect with 17 years of experience dealing with various Contact Centres, SaaS, CCaaS and telephony solutions. Specialising in Technical Pre-Sales, Architectural design, Security, Data Residency, Data Sovereignty and Compliance. Offering vast experience working in every part of the project cycle, from sales, analysis, information gathering, architecture planning, workflow design, systems integration, implementation, testing and support. Additionally, have built, designed and sold, SaaS and CCasaS Solutions to Enterprises, SMB and Governments. I am eager to leverage my strong technical, problem-solving, and teamwork skills to effectively lead and inspire teams towards achieving common goalsCertified in the Genesys Cloud, Genesys Connect, Genesys Engage, ITIL, Zoom and Microsoft Dynamics CRM disciplines.

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Rashid Shabbir — Principal Security Architect at Genesys in Birmingham, GB | Unifers