Rasheeda McCallum
Senior Manager, Customer Experience @Globe Life National Income Division Pappas Akuamoa Organization
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WORK HISTORY
Senior Manager, Customer Experience @Globe Life National Income Division Pappas Akuamoa Organization
New York, NY, US
Oversaw a team of 10 customer service representatives and managed the hiring and recruiting for all Customer Experience Analysts at Globe Life NYC.•Cultivated a positive and inclusive work environment by implementing regular team workshops and feedback sessions, which enhanced employee morale and led to a notable increase in overall team productivity.•Improved team productivity by implementing new training programs and performance incentives, leading to a 35% decrease in customer grievances.•Created and managed the customer retention marketing budget, ensuring efficient allocation of resources and optimizing ROI.
EDUCATION
Johnson and Wales University
Bachelor of Science (BS), Culinary Nutrition
Johnson & Wales University
Associate of Science (AS), Culinary Arts/Chef Training
SKILLS
ABOUT RASHEEDA MCCALLUM
With more than fifteen years in the hospitality industry, Rasheeda is a results-driven operations specialist dedicated to delivering outstanding customer experiences. She prioritizes putting the customer first and excels at developing innovative strategies to keep her team motivated. Rasheeda is committed to contributing to a top-tier organization that values exceptional customer relations and aims to continue making an impact in such a dynamic environment.
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