Raquel Quintero
Senior Product Owner (Contract) @WestJet
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WORK HISTORY
Senior Product Owner (Contract) @WestJet
Calgary, AB, CA
Contract role focused on delivering security and identity enhancements across WestJet’s digital ecosystem.• Led the end-to-end delivery of SMS-based multi-factor authentication (MFA) for the WestJet mobile app, strengthening account security while preserving a seamless member experience.• Coordinated delivery across mobile, web, and backend teams, working closely with peer Product Owners to align security enhancements across multiple products and shared services.• Owned backlog prioritization and delivery sequencing for security initiatives, balancing risk reduction, regulatory considerations, and customer experience.• Partnered with engineering, UX, and security stakeholders to design step-up authentication flows that increased user trust without adding unnecessary friction.• Facilitated cross-team dependency management and release readiness for security-critical features in a highly regulated, high-traffic digital environment.• Supported ongoing security enhancements, including authentication step-up for loyalty points redemption and conversion, and platform-level improvements to strengthen system reliability.
EDUCATION
KU Leuven
Master in Industrial Management., Concentration in Transport and Logistics. Distinction obtained: CUM LAUDE
IESA
Certified Professional Program in Process Management
Universidad de los Andes (VE)
Systems Engineer, Major in Operation Research. Position 9/56.
SKILLS
ABOUT RAQUEL QUINTERO
I’m a senior product and delivery leader with 15+ years of experience delivering customer-facing digital products and complex initiatives across regulated industries, including energy, retail, and airlines. I’ve owned product roadmaps, guided multi-team delivery, and partnered with engineering, UX, security, and business stakeholders to deliver digital solutions that balance customer experience, trust, and operational needs.My background spans mobile product leadership and cross-functional delivery, with recent experience owning security and identity enhancements for the WestJet mobile app and previously leading the Petro-Canada Retail and EV apps. Across these roles, I’ve worked in environments requiring strong coordination across mobile, web, backend, loyalty, payments, and vendor platforms, with an emphasis on phased rollouts, risk management, and delivery alignment.I’m particularly effective at simplifying complex user journeys, aligning stakeholders around clear priorities, and translating business goals into practical, executable roadmaps. I bring a structured but adaptable approach, using Agile practices to guide teams while staying focused on measurable outcomes and long-term product health.Core strengths include- Product strategy, roadmaps, and backlog ownership for customer-facing digital products- Security- and trust-aware delivery in regulated environments- Cross-functional and multi-team coordination (Scrum, Scrum of Scrums, Kanban)- Customer journey optimization informed by usability testing, adoption metrics, and feedback- Stakeholder alignment across business, technical, and external partner teamsCertified in PMP, PSM II, and PSPO II, I’m known for bringing clarity to complex initiatives, fostering collaboration, and helping teams deliver work that creates real value for both customers and the business.
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