Raphael Horn
Director of Business Operations @Nokia
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WORK HISTORY
Director of Business Operations @Nokia
Ottawa, ON, CA
As Business Operation leader for Network Automation Group in Nokia, I contribute to the overall health of the organization, by analyzing data to create financial budgets, developing production goals and improving workflows for different regional and core production teams. With growth as a high priority, I lead initiatives that emphasize efficiency and profitability. Another aspect is to improve profitability by providing tools & opportunities for business development to maximize revenues.As a summary, my responsibility is to ensure that the organization runs smoothly and efficiently, identify bottlenecks and inefficiencies in processes, and to implement solutions to improve them.
EDUCATION
Telecom Bretagne
Master of Engineering - MEng, Telecommunications Engineering
Escuela Politecnica de Telecomunicaciones de Madrid
Erasmus study exchange, image and sound processing
SKILLS
ABOUT RAPHAEL HORN
I\'m a telecom engineer with doble skills in R&D as tester/test leader and in Product Management.I\'m currently working in Nokia in Ottawa, Canada, as Quality Assurance Director for IP/SDN Network Management with the responsibility of a team of 250+ engineers located in various countries. This role includes both operational follow-up from a quality and execution perspective of the 4 to 8 releases delivered each years with more than 1200 features but also the strategy and product evolution building with R&D and Product Management Management teams. I started my carreer in Nortel Networks R&D as tester on Management Systems for GSM and evolved to responsabilities of test leader and manager for optimization products. For 5 years, I have seen all aspects of test environement from test specification, execution up to defect tracking, fixes verification, communication with other teams.I moved then in a role of product manager with now 7+ years of proven results for delivering products and solutions on the global market to Tier-1 telecommunication, always in customer facing roles and at the edge of innovation.As Product Management team leader and manager, I was in charge to build product roadmaps, engaging and sustaining strong customer\'s relationships, marketing and communicating with effectiveness, driving programs execution and ensuring team engagement. Specialties in Tests & Product Management - Team Management, locally and remotely- Talent Development- Test Strategy elaboration and review- Quality improvement process and planning- Software products delivery & testing- Product management, roadmapping, market analysis- Customer requirements identification and definition- Customer engagement, offer defense and contract negotiation- International / Multi-cultural environment- Communication and product value marketing, demo, tradeshows- Pricing analytics and cost reduction- Knowledge management
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