Raphael Afrifa

Spare Parts & Logistics Manager @Bystronic Group

Coventry, GB

Manage spare parts processes flow according to the ERP system (quotes, order confirmations, purchase orders, invoicing).•Coordinate after-sales service activities with the team and support functions to ensure consistent achievement of targets.•Manage the implementation, completion and monitoring of the migration to the Centre of Excellence in relation to the Spares Parts Department.•Manage the spare part stock and forecasting of a subsidiary (quantity, minimum inventory level, etc.) according to Bystronic\'s requirements.•Manage the returns of non-used or damaged parts to the supplier according to corporate policy.•Primary contact with customers regarding spare parts processes.•Lead and promote the Bystronic culture and values. Create a positive and inclusive working environment for all team members.•Overall team engagement and positive relationship with the overall organisation, especially the spare parts and logistics team.•Responsible for ensuring customer satisfaction through the continual focus on NPS and the achievement of local OTIF targets.

University of Ghana

BSc

Defence School of Logistics and Administration

Logistics, Materials, and Supply Chain Management

University of Aberdeen

MSc