Thiago Richter
Global Head of Spare Parts @Bystronic Group
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WORK HISTORY
Global Head of Spare Parts @Bystronic Group
Passion for Service. Development and Implementation of an overall global spare parts strategy. Create a vision, mission statement and mission for the spare part department. Ensure a positive working environment and collaborative approach. Develop the team by providing performance feedback, coaching and motivation; responsible for the planning and supports the completion of team training; assesses employees’ strengths and development needs and establishes personal development plans; holds constructive career development discussions; Ensure customer satisfaction through the continual focus on OTIF and the achievement of all global leading and lagging indicators in regards to the global spare parts business; Build up and maintains strong relationship between Subsidiaries, manufacturing plants, 3rd party providers in areas of Service, Purchase (sourcing, disposition), Service Sales, Service Product Management, Freight Forwarding, Finance.
EDUCATION
Fachhochschule Weihenstephan Freising
Diplom-Ingenieur, Landscape Construction and Management
Wirtschaftswissenschaftliche Fakultät (kath. Universität Eichstätt)
Business administration
IST - AKADEMIE
IST - Diplom, Golf Business administration
WU (Vienna University of Economics and Business)
Business administration
ABOUT THIAGO RICHTER
I am an experienced leader with a strong track record in operational efficiency and process optimization, focusing on enhancing performance and reaching customer satisfaction. With over 16 years of international experience, I have successfully driven cost-efficiency, improved customer satisfaction (OTIF), and achieved global KPIs by aligning strategies and fostering collaboration across subsidiaries, sales organizations, production plants, and third-party providers.Since 2009, my passion for service, sales & marketing has been fueled by the goal of inspiring and retaining customers, key accounts, and sales partners through targeted, sustainable support. My expertise spans spare parts management, logistics, customer service, aftersales, sales, marketing, product management, strategies, leading cross-functional teams and managing complex, interdisciplinary projects.Adaptable yet assertive, I thrive in dynamic environments where I can apply my organizational talent and communicate complex topics clearly. From conducting market analyses and competitive intelligence to designing customer acquisition and support concepts, my diverse experience has sharpened my leadership and problem-solving skills.I value sincerity, fairness, trust, and honesty, and strive to foster these principles in every professional relationship.
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