Randie Jaffe
Principal Platform Architect @ServiceNow
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WORK HISTORY
Principal Platform Architect @ServiceNow
Successfully translates business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.• Establish and manage technical governance processes.• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.• Facilitate Common Service Data Model (CSDM) workshops, creating crawl-walk-run models.
EDUCATION
Southern New Hampshire University
Information Technology/Analytics
LongWood High School
High School
University of Phoenix
B.S, Information Technology
SKILLS
ABOUT RANDIE JAFFE
ServiceNow Architect with over 20 years of experience in the IT industry. Expertise in the ServiceNow platform, including ITSM, CSM, and FSM modules. Strong analytical, business process and problem-solving skills. Excellent communication and interpersonal skills.I am passionate about using technology to solve business process problems. I have a proven track record of success in leading and delivering complex projects. I am also a strong advocate for continuous process improvement and I am always looking for new ways to improve the way we work.ServiceNow architectITSMITOMCSMProject managementLeadershipProblem-solvingCommunicationInterpersonal skillsContinuous ImprovementTechnologyInnovationOrganizational Change Management
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